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Department of Conservation Booking Services

Details

Tender Closed
RFx ID : 18601505
Tender Name : Department of Conservation Booking Services
Reference # :
Open Date : Friday, 28 April 2017 4:30 PM (Pacific/Auckland UTC+12:00)
Close Date : Tuesday, 6 June 2017 12:00 PM (Pacific/Auckland UTC+12:00)
Department/Business Unit :
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 90110000 - Hotels and lodging and meeting facilities
Regions:
  • International
Required Pre-qualifications : None
Contact : DOC Procurement Team
procurement@doc.govt.nz
Please direct all communication through GETS
Alternate Physical Delivery Address  : N/A
Alternate Physical Fax Number  :
Overview

The objective of the procurement is to identify a supplier that can meet our requirements for a solution and related services for our bookable products.
We are seeking a supplier that will provide a solution for booking services ‘as a service’.
We are seeking a booking service provider that has existing capability and experience providing a solution for booking services. We are seeking a supplier that has existing clients with have similar products to the Department.
Our preference is that we do not want to customise software or have software developed specifically to meet our requirements. We intend to shape our operating model around existing capability in a solution where practical to do so.
Booking Service includes:
The scope booking service we are seeking includes:
Booking service solution and related services capability for outdoor recreational products including huts, campsites, hut passes, permits and licenses.
Booking service solution and related services that are provided ‘as a service’ including full responsibility for all infrastructure; hosting, maintenance, roadmap development, upgrades, security, backup, recovery, disaster and business continuity planning. Financial capability in the solution for the accurate processing, audit and reporting of financial transactions associated with bookings made through the solution. An option of providing a payment gateway for the processing of payments made through the solution.
Customer support for dealing with booking service related issues.