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Notice of Intent: Transforming the System of Service Delivery (TSSD) Programme


Tender Closed
RFx ID : 19118462
Tender Name : Notice of Intent: Transforming the System of Service Delivery (TSSD) Programme
Reference # :
Open Date : Wednesday, 11 October 2017 7:00 AM (Pacific/Auckland UTC+13:00)
Close Date : Tuesday, 31 October 2017 5:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Notice of Information (NOI)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 80000000 - Management and Business Professionals and Administrative Services
  • 81000000 - Engineering and Research and Technology Based Services
  • 83000000 - Public Utilities and Public Sector Related Services
  • 86000000 - Education and Training Services
  • International
Required Pre-qualifications : None
Contact : John Richards
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :


The Service Delivery and Operations (SDO) Branch of the Department of Internal Affairs (DIA) is responsible for delivering Identity and Life Event related products and services to New Zealanders.

The Transforming the System of Service Delivery (TSSD) Programme, run within the SDO Branch, has been established to redesign services to take them from being a product-centric to a customer-centred business model. Through this innovation centred programme, DIA is seeking to deliver services in more joined up, effective ways, including over digital self-service channels.

The scope of the transformation includes services and products related to Life Events including births, deaths, and marriages – and Identity; citizenship and name changes, passports and travel documents.


DIA intends to publish a suite of Request for Proposals (RFPs) on the Government Electronic Tender Service (GETS) during the week beginning 16 October 2017. The Advance Notice attached to this Notice of Intent on GETS provides further details.


Respondents must have completed and signed a Non-Disclosure Agreement (NDA) – specific to this process – with DIA before the RFP document sets can be issued. The document sets will not be uploaded to GETS.
To request a copy of the NDA, email:


DIA will provide an interactive briefing for pre-registered suppliers on Wednesday, 25 October 2017. Interested suppliers should download and complete the Supplier Briefing Registration Form attached to this Notice of Intent on GETS and email it to

Awarded Status

No Winner This is a notice of information