Customer Experience Survey

Details

Tender Closed
RFx ID :	18266456
Tender Name :	Customer Experience Survey
Reference # :	DIA/2016/058
Open Date :	Monday, 9 January 2017 9:00 AM (Pacific/Auckland UTC+13:00)
Close Date  :	Wednesday, 8 February 2017 1:00 PM (Pacific/Auckland UTC+13:00)
Tender Type :	Request for Quotations (RFQ)
Tender Coverage :	Sole Agency  [?]
Categories :	80000000 - Management and Business Professionals and Administrative Services 81000000 - Engineering and Research and Technology Based Services 83000000 - Public Utilities and Public Sector Related Services 86000000 - Education and Training Services
Regions:	Wellington
Exemption Reason :	None
Required Pre-qualifications :	None
Contact :	All questions need to be submitted through GETS for answering procurement@dia.govt.nz
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Agency Address :

The Department of Internal Affairs (Department) would like to contract a supplier to undertake the Customer Experience Survey (CES) and provide related reporting. The CES is a key tool for the Service Delivery & Operations (SDO) branch of the Department to gauge the quality of its service delivery, collect customer centric input into future developments, and test specific business initiatives with its customers. The deliverables are: methodological advice; a questionnaire; field work; analysis and reporting (including an online reporting dashboard); and datasets and documentation.

Please see the Attachment section of this Rfx for all relevant and related documentation.

All questions required to be submitted through GETs and will be answered within 48 hours where practicable.

This tender has been awarded to:

• Research New Zealand

Award Date: Friday, 23 June 2017 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Thursday, 22 June 2017 4:30 AM (Pacific/Auckland UTC+12:00)