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Customer Journey Mapping Partner

Details

RFx ID : 20331052
Tender Name : Customer Journey Mapping Partner
Reference # : 2018-10-005
Open Date : Friday, 26 October 2018 9:00 AM (Pacific/Auckland UTC+13:00)
Close Date : Tuesday, 20 November 2018 4:00 PM (Pacific/Auckland UTC+13:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 80000000 - Management and Business Professionals and Administrative Services
Regions:
  • New Zealand
Required Pre-qualifications : None
Contact : Denis Reid
denis.reid@callaghaninnovation.govt.nz
027-222-8600
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :
Overview

Callaghan Innovation requires an expert partner to work alongside the Strategy, Insights and Impact team to research, analyse and build a fit for purpose customer journey tool that will enable Callaghan Innovation to meet its purpose of ‘Activating Innovation and Accelerating Commercialisation’ in the most efficient and effective way possible.
The innovation landscape can be complex, attempts have been made previously to imbed a customer journey map, they failed for various reasons, thus our need is for a partner who can execute on the discipline of customer journey mapping and can also ensure it is truly fit for purpose.