Tender Closed
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RFx ID : | 14180244 |
Tender Name : | Customer Experience Management |
Reference # : | #005 |
Open Date : | Thursday, 30 July 2015 2:00 PM (Pacific/Auckland UTC+12:00) |
Close Date : | Tuesday, 8 September 2015 5:00 PM (Pacific/Auckland UTC+12:00) |
Tender Type : | Request for Proposals (RFP) |
Tender Coverage : | Sole Agency [?] |
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Exemption Reason : | None |
Required Pre-qualifications : | None |
Contact : |
Dave Wills dave.wills@callaghaninnovation.govt.nz +64 4 931 3299 |
Alternate Physical Delivery Address : | |
Alternate Physical Fax Number : | |
Agency Address : | NEW ZEALAND |
We are looking for a solution that uses the information contained in our Customer Relationship Management tool as the basis for identifying our customers, at the varying levels of engagement and when we interact with them and capturing their experiences, both positive and negative along with any other feedback, in order for us to understand how good we are at delivering our services and to help us identify areas and opportunities to improve our service delivery to our customers.
All the information you require is contained in the RFP document, however we encourage your questions should you wish to clarify anything with us. All questions are to be submitted via the GETS message function.
This tender has been awarded to: