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Voice of the Customer Solution - Request for Proposal


Tender Closed
RFx ID : 18699704
Tender Name : Voice of the Customer Solution - Request for Proposal
Reference # : WR7010A
Open Date : Friday, 26 May 2017 5:00 PM (Pacific/Auckland UTC+12:00)
Close Date : Thursday, 22 June 2017 3:00 PM (Pacific/Auckland UTC+12:00)
Tender Type : Request for Proposals (RFP)
Tender Coverage : Sole Agency  [?]
Categories :
  • 43000000 - Information Technology Broadcasting and Telecommunications
  • 80000000 - Management and Business Professionals and Administrative Services
  • 84000000 - Financial and Insurance Services
  • New Zealand
Required Pre-qualifications : None
Contact : Stefan Jurczenko
Alternate Physical Delivery Address  :
Alternate Physical Fax Number  :

ACC wishes to implement ‘real time’ customer feedback through the concept of Closed Loop Feedback (Voice of the Customer solution). Closed Loop Feedback (CLF) is intended to operate as the ‘real-time’ pulse check of the ACC customer experience across all functions and levels to enable immediate and coordinated action across ACC.

For interested parties please refer to the Attachments section of this notice to obtain RFP documents.

Awarded Status

This tender has been awarded to

  • MaritzCX Australia Pty

Award Date : Wednesday, 24 January 2018 8:55 AM (Pacific/Auckland UTC+13:00)