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Customer Relationship Management System
Details
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Tender Closed
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| RFx ID : | 17474782 |
| Tender Name : | Customer Relationship Management System |
| Reference # : | CRM01 2016 |
| Open Date : | Monday, 2 May 2016 4:00 PM (Pacific/Auckland UTC+12:00) |
| Close Date : | Monday, 30 May 2016 3:00 PM (Pacific/Auckland UTC+12:00) |
| Tender Type : | Request for Proposals (RFP) |
| Tender Coverage : | Sole Agency [?] |
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| Regions: |
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| Exemption Reason : | None |
| Required Pre-qualifications : | None |
| Contact : |
Stefan Jurczenko ICT.Tenders@acc.co.nz 021 810 915 |
| Alternate Physical Delivery Address : | Not Applicable |
| Alternate Physical Fax Number : | |
| Agency Address : | |
ACC is issuing this tender to identify and ultimately deploy a fit for purpose Customer Relationship Management (CRM) solution.
This procurement relates to the delivery of services to support the Accident Compensation Corporation’s (ACC’s)Transformation Programme. The purpose of the Transformation Programme is to transform the ACC operating model to improve delivery of core services and outputs to customers.
RFP Objectives:
ACC is looking for the provision of the following through this procurement process:
• Supply of the product (software).
• Implementation support for the product.
• On-going maintenance support for the product.
What we don’t need
Integration and business change associated with this procurement.
ACC requires the Respondent to be responsible for the solution implementation and to work with the Transformation Partner to ensure the successful integration of the solution within ACC.
The successful respondent will be required to work with this transformation partner.
Important note
This Tender is comprised of the following parts:
• Part One - Tender introduction, overview and rules.
• Part Two – Response Form
• Attachment One (to Part Two) – Response Form
• Addendum One (to Attachment One) ACC ‘s Business and Technology Overview
• Pricing Schedule Template (including instructions)
• IT Master Services Agreement
• Respondents failing to demonstrate they can meet all the Pre Qualifying Conditions (as stated in Section 3.2 of Part One ) will be disqualified from the tender, and should therefore conclude that they will not benefit from submitting a Proposal.
• Responses having met all of the Pre Qualifying Conditions and progressed through to the Tender evaluation, must be sufficiently detailed to allow appropriate consideration and evaluation, and must not rely on product demonstrations to provide sufficient clarity.
This tender has been awarded to:
- Datacom Systems Ltd
Award Date: Friday, 2 June 2017 (Pacific/Auckland UTC+12:00)
Date RFx was completed/updated: Monday, 30 May 2016 6:24 PM (Pacific/Auckland UTC+12:00)
